Privacy Policy

Personal Data Protection Policy

1. Grapes Enrichment Pte Ltd operates this website and is committed to safeguarding your personal information. We highly value your privacy and implement appropriate security measures to manage, protect, and process your Personal Data in accordance with Singapore’s Personal Data Protection Act 2012 (the "PDPA").

2. Please take a moment to review this Policy to understand the purposes for which we collect, use, and disclose your Personal Data.

3. This Policy serves as a supplement to, and does not override or replace, any prior consents you may have provided to Grapes Enrichment regarding your Personal Data. Additionally, your consent under this Policy is in addition to any legal rights we may have to collect, use, or disclose your Personal Data.

Collection of your Personal Data

4. In this Policy, "Personal Data" refers to any information, whether true or not, that identifies a customer:
(a) directly from that data; or
(b) from that data combined with other information we have or are likely to have access to.

Common examples of Personal Data include names, contact details, addresses, dates of birth, identification numbers, photographs, and video images. You may browse our website without providing Personal Data. However, depending on the services you require, the provision of your Personal Data may be necessary.

5. How We Collect Personal Data
We may collect your Personal Data through various means, including but not limited to:

When enrolling or signing up for any of our course programmes.
When submitting enquiries about our course programmes.
When responding to our marketing campaigns, questionnaires, or surveys.
When interacting with us via telephone calls, letters, fax, face-to-face meetings, digital platforms (including social media), or email.
When using our products or services through online platforms, websites, or mobile applications.
When requesting to be contacted or added to an email or mailing list.
When responding to our requests for additional Personal Data, including for promotions and other initiatives.
When applying for employment with us. In such cases, we collect Personal Data provided during the recruitment process, such as your resume, employment history, and work eligibility status.

Provision of Third-Party Personal Data

6. If you provide us with Personal Data of individuals other than yourself, you represent and warrant that:

You have obtained the necessary consent from the individual(s) to:
- Disclose their Personal Data to us for the intended purposes.
- Permit us to collect, use, disclose, and/or process their Personal Data as required.
The Personal Data you provide is accurate.
You are acting on behalf of the individual(s) with the necessary authority to disclose their Personal Data to us and to consent on their behalf to our collection, use, disclosure, and processing of their Personal Data for the intended purposes.

Purposes for the Collection, Use and Disclosure

7. The Personal Data we collect from you may be used, disclosed, and/or processed for various purposes, including but not limited to:

Communication & Customer Support:
- To communicate with you.
- To respond to your inquiries, complaints, feedback, suggestions, and requests.
- To resolve any issues or disputes that may arise in connection with our dealings.
Administrative & Business Operations:
- To verify, update, and maintain existing records and for internal administrative purposes.
- To assess and process registrations, applications, instructions, and requests, including transfers between Grapes Enrichment authorized centers.
- To facilitate business operations, including the disclosure of Personal Data between Grapes Enrichment authorized centers.
Marketing & Publicity:
- To provide you with information about our services, including course programs, updates on our latest campaigns, and new workshops.
- To use photographs and video images taken during activities at Grapes Enrichment centers for marketing and publicity materials, including social media, websites, and other electronic platforms.
Legal, Compliance & Security:
- To comply with applicable laws, regulations, rules, directives, and requests from local or foreign authorities, including regulatory, governmental, tax, and law enforcement agencies.
- To seek legal and/or financial advice or take legal action when necessary.
- To share Personal Data with auditors for internal audit and reporting purposes.
- To respond to any emergencies that may arise within our property.
Business Relationship & Service Enhancement:
- To maintain and improve our working relationship with you.
- For any other purposes necessary to operate, manage, and maintain our business and your relationship with us, which we will notify you of at the time of obtaining your consent.

Use of Cookies

8. Our website uses cookies to collect information about visitors and enhance their browsing experience. Cookies are small text files sent from a server during a browsing session and stored on your device’s hard drive. They help websites maintain a seamless connection and improve user experience.

We implement security measures to prevent unauthorized access to visitor data. However, users should acknowledge that we do not control data transmission over telecommunication networks, including the Internet.

9. To the extent permitted by law, we are not responsible for any security breaches, unauthorized disclosures, or misuse of data over the Internet where we have not been at fault. Not all cookies collect Personal Data, and you may configure your browser to reject cookies. However, doing so may limit your ability to fully utilize certain features of our website.

10. We use cookies to:

Facilitate and enhance your browsing experience.
Track website usage and compile statistics for website performance analysis.

By continuing to use our website, you consent to the use of cookies in accordance with this Policy

Third Party Websites

11. Our website may contain links to external sites that are not owned or maintained by Grapes Enrichment. Please note that we are not responsible for the content, privacy policies, or data protection practices of these third-party websites. We encourage users to review the privacy statements of any external sites they visit.

Request for Access and Correction of Personal Data

12. You may request access to or corrections of your Personal Data in our possession or under our control by contacting Grapes Enrichment through the contact information provided below.

Please note that we reserve the right to charge a reasonable fee for processing such requests. If a fee applies, we will inform you in writing before proceeding. Your request will be processed once the applicable fee, if any, has been received.

Withdrawal of Consent

13. You may withdraw your consent for the collection, use, and/or disclosure of your Personal Data in our possession or under our control by contacting Grapes Enrichment through the contact information provided below.

14. Upon receiving your request, we will process it within a reasonable timeframe. We will cease to collect, use, and/or disclose your Personal Data as specified in your request.

15. You acknowledge that withdrawing your consent may have consequences. For example, we may no longer be able to provide you with certain services or continue our existing relationship with you. We will inform you of any potential consequences upon receiving your request.

16. Notwithstanding the above, we may still collect, use, and/or disclose your Personal Data if required or authorized to do so under applicable laws and/or by relevant authorities.

Accuracy of Personal Data

17. We take reasonable and appropriate measures to ensure that your Personal Data is accurate, complete, and up to date.

18. However, we are reliant on you to provide us with accurate and complete Personal Data, as well as updates should there be any changes to such Personal Data. We will not be responsible for relying on or using any inaccurate or incomplete Personal Data that has been provided to us by you.

Protection and Retention of Personal Data

19. At Grapes Enrichment, we place a high priority on safeguarding your Personal Data and protecting your privacy. We maintain reasonable and appropriate security safeguards to ensure that your Personal Data is adequately protected in compliance with applicable laws. However, we cannot assume responsibility for any unauthorized use of your Personal Data by third parties due to factors beyond our control.

20. We will retain your Personal Data only for as long as necessary to fulfill the purpose for which it was collected. Once your Personal Data is no longer required for legal or business purposes, it will be securely destroyed.

Transfer of Personal Data to Foreign Jurisdictions

21. Where necessary, we may transfer your Personal Data to foreign jurisdictions outside of Singapore. This may occur, for example, in the event of an emergency that threatens your safety.

22. We will take reasonable efforts to ensure that the jurisdiction to which your Personal Data is transferred provides a comparable level of data protection. Additionally, we will ensure that your Personal Data is not used or disclosed by the recipient for any purposes other than those intended.